F.A.Q. / TEAM ORDERS

SHIPPING
  • ​We ship UPS & USPS.  Shipping method and charges will be confirmed during your ordering process and will vary depending on the size/weight of your order and how fast you need it.
  • We do not deliver to P.O. boxes.
  • We are closed on Saturdays & Sundays if you are picking up your order.

​RETURNS
  • When you receive your order, call us immediately if something is wrong.
  • We do not accept returns for customized products unless the garment is defective (a hole, tear, etc).
  • We do not accept returns for color variance in the art or the shirt.  Please remember actual color of finished product varies depending on your viewing device.
  • We do not guarantee that the finished product will match exactly to any existing apparel you may have already.
  • We do not accept returns or give refunds for errors in artwork that you have approved.  Check your proofs thoroughly!
  • If we made a name/#/size error, we will replace the product immediately exactly as it was on the list.  No changes may be made to name, # or size.
  • If you made an error on the list or in size choice, we will gladly make you a new shirt at the quoted product or team price.
  • If an item is damaged or defective, call us immediately to discuss replacement.  Replacement is not guaranteed after 14 days.  

 TEAM PRICING & PAYMENTS
  •  What's included in the team price?  Any team jersey prices quoted/published, include front logo and names/#/sponsors on the back.  The standard print area is 14.5" wide by 10.5" tall on all sizes and the pricing includes whatever you would like to print in that area.  Sleeves, additional print areas or larger print areas are all subject to an additional charge.  Applicable taxes and shipping charges are not included in the price.​
  • What if I pick up a player later?  After you have placed a team order, there is no minimum quantity on future orders for the same artwork. There is no up-charge on the items ordered.  You will get the team price even if you only order 1 jersey. 
  • Can I get a discount  If you are ordering 50+ pieces of the same artwork, call us to discuss pricing.  There are no discounts when ordering less than 50 pieces.  Promotions, coupons and discounts may not be combined. 

 ARTWORK / TEAM JERSEYS
  • Stock Designs.  We offer a large variety of stock designs that can be customized for your team's needs. Choose a stock design and email or call us with the design number, your team's name and colors. There is no art charge or deposit for requesting 1-2 stock designs with color and name changes. If you would like to review 3 or more designs and/or have changes beyond color and verbiage, there will be a non-refundable $20 charge for each extra design.
  • Custom Designs.   A $50 deposit is required to start the custom artwork process. Once you place your team order of 10+ pieces, the $50 is credited to your order total.  If you do not place an order, we keep your $50 to cover time spent on artwork. If you only want 1 to 9 pieces, there is a $50 non-refundable fee for custom art.  If you want to OWN your artwork, there is a $250 non-refundable fee. 
  • Submitting Your Own Art.   We prefer an .eps or .pdf file.  We can work with a .jpg if it is a super-large, high resolution .jpg.  We cannot use mobile screen shots or web/.gif files. The reproduction quality of these types of images in no way meets our quality standards.
  • Color Variance & Matching.   Due to variations in display, printer and mobile device settings, we cannot guarantee that your finished product will match what you are viewing exactly.  If you have existing uniforms pieces you are wanting to match, you will need to send us the item and we will match it as closely as we can.  We will return the item with your completed order.
  • We Reserve the Right to Refuse to Print.    If your art is racist, offensive or explicit we might have to say no.   
  • Marketing Usage.   We reserve the right to use your design on any of our marketing materials at anytime and in anyway we see fit.
  • All logos & artwork are the sole property of CustomJerseyz.com.  Duplication or reproduction for personal or commercial usage requires written permission from us.